Delivery Policy

We understand that timely delivery of your automotive tools is essential for the smooth functioning of your business. That is why we have implemented the following delivery policy to ensure that your orders are delivered to you as quickly and efficiently as possible.

1. Order Processing: All orders received on our website will be processed within 24 hours of receipt. Once your order has been processed, you will receive a confirmation email with a tracking number for your package.
2. Shipping Times: Depending on your location, standard shipping times for your order will vary. In general, orders will be delivered within 6-10 business days for domestic orders, and within 7-11 business days for international orders.
3. Express Shipping: If you require express shipping, please contact our customer service team at info at mycarmerch.com before placing your order. Additional charges may apply.
4. Delivery Tracking: You will receive a tracking number for your package once your order has been processed. You can track the progress of your delivery at any time by visiting.
5. Delivery Confirmation: Once your package has been delivered, you will receive a delivery confirmation email. Please note that it is the responsibility of the customer to ensure that someone is available to receive the package at the delivery address provided.
6. Returns and Refunds: If you receive a damaged or defective item, or if your order is not as described, please contact our customer service team at info at mycarmerch.com within 7 days of receiving your package. We will arrange for a replacement or refund as appropriate.
7. International Orders: For international orders, customers are responsible for any import duties or taxes that may be imposed by their country’s customs department.

We strive to provide the best possible service to our customers and appreciate your business. If you have any questions or concerns about our delivery policy, please do not hesitate to contact us.